Refund policy

Return & Refund Policy

Last updated: September 3, 2026

At ShineEase, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us and we will help resolve the issue.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product has not been damaged through misuse or improper handling.

  • The original packaging and included accessories are retained.

  • You provide your order number and relevant details.

Products that have been used may not be eligible for return unless they are defective, damaged upon delivery, or incorrectly supplied.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or a video of the product and packaging. We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate resolution.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued using the original payment method where possible. Processing times may vary depending on your bank, payment provider, or financial institution.

Return Shipping

For products that are damaged, defective, or incorrectly supplied, ShineEase may cover the applicable return shipping costs.

For returns requested for reasons such as a change of mind, the customer may be responsible for return shipping costs.

Non-Returnable Items

A return may be refused where a product has been used, damaged due to misuse, altered, or returned without the required original packaging, except where the product is defective or was incorrectly supplied.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return, refund, replacement, or order assistance, please contact:

ShineEase
Email: help@shineease.shop
Website: shineease.shop

Please include your order number and a description of the issue when contacting us so we can assist you efficiently.